AGENCYPAX HEALTRIP TOURISM TRAVEL
"Patient-Centric Digital Travel Platform."
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"Patient-Centric Digital Travel Platform."
Integrated into the websites of healthcare facilities, AgencyPax enables medical institutions to offer online B2C travel agency services. It is a "Patient-Centric Digital Travel Platform," specifically developed for medical tourism.
By integrating with the websites of medical institutions via an online reservation link, patients can log in with their username and password and purchase patient travel services, including flight tickets, hotel accommodations, and passenger transfer services, using their own credit cards. Additionally, authorized personnel can use the institution's corporate card for these bookings, if required.
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TicketPax: What is it
TicketPax is a flight ticket sales, management, and reporting system focused on medical tourism, integrated within the AgencyPax ecosystem. It enables healthcare facilities to function like an online B2C travel agency by being integrated into their websites.
TicketPax provides the digital infrastructure for flight ticket reservations, allowing medical institutions to benefit from the 'Patient Travel Support' incentive under the T.C. Ministry of Trade's 2024/7 Health and Sports Tourism Support Communiqué in the most effective, secure, and convenient way.
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Patient Travel Support Incentive
Annual Incentive Amounts and E-ticket Submission Process Scenarios
Annual Incentive Amounts
Under the 'Patient Travel Support' program, 60% of round-trip flight ticket expenses per person are covered. Incentive support is provided up to 54,611 TL per person, with an annual ceiling of 27,735,892 TL for healthcare facilities.
E-Ticket Submission Process Scenarios
The e-ticket submission process is facilitated through two distinct application scenarios, depending on the payer of the flight ticket.
Scenario A - Application Process for Payments Made by the Healthcare Facility
Scenario B -Application Process for Payments Made by the Patient
''To benefit from the Patient Travel Support incentive, it is mandatory for both scenarios that the flight ticket cost is discounted from the treatment invoice.''
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Scenario A - Application through Payment by Healthcare Facility
Operational Challenges and Financial Burdens of Healthcare Facilities in the Incentive Process
''Healthcare Facility Payment Rate: 20%''
(The rate is based on the incentive management practices of healthcare facilities.)
Financial Cash Flow
In this scenario, a prepayment burden to airlines → Cash flow risk
Prepayment creates a strain on the medical institution's cash flow and negatively impacts financial planning due to the 6–12 month incentive reimbursement process.
Operational Challenges
Managing patient travel services, including flight ticket ''Cancellation, Refund, Change, and Additional services'' requests, requires a specialized team; this consequently leads to operational difficulties.
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TicketPax's Financially Advantageous Solutions for Scenario A
Upfront Flight Ticket Payment by the Healthcare Facility
Cash Flow and Financial Security
Since the patient makes the payment with their own credit card, the healthcare facility does not make an upfront payment to the airline. This eliminates cash flow risk, protecting the institution's financial balance.
Even if the patient cancels their trip, the healthcare facility incurs no loss.
Cost Advantage and Currency-Protected Infrastructure
The Virtual POS system eliminates bank commissions and additional deductions, reducing transaction costs. Additionally, patients make payments in their own currency, thereby protecting healthcare facilities from exchange rate risks and preventing financial losses in foreign currency transactions.
Operational Ease and AI-Powered Request System
With an AI-powered cancellation, refund, change, and ancillary service request system, TicketPax provides 24/7 expert travel consultant services to patients or patient coordination teams in 8 languages. These transactions are managed according to authorization policies.
This structure reduces the need for qualified personnel and minimizes operational burden.
Automated E-Ticketing and Digital Process Management
Once the patient approves the payment, the e-ticket is automatically generated.
The ticket can be viewed and printed instantly via the panel, eliminating the need for manual processing.
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Scenario B - Patient Self-Payment Application
Operational and Financial Risks for Healthcare Facilities Arising from E-Ticket Sharing and Patient Relationship in the Incentive Process
“Incentive-Compliant E-Ticket Rate: 20%”
(The rate is based on healthcare facilities' incentive management practices.)
Barriers in Patient E-Ticket Sharing
- Personal Data Protection Law (KVKK) barrier "Patient E-ticket Non-sharing Rate: 60%" → Cannot benefit from incentives.
- Missing information on e-ticket and additional service barrier "Patient E-ticket Sharing Rate: 40%" → Risk of incentive rejection.
Financial and Operational Risks in Patient Relationships
- Patients purchasing their own tickets weakens the binding relationship with the healthcare facility. Lack of instant reflection of flight ticket cancellations or changes creates operational difficulties in your patient appointment schedule. Risks arising from these situations lead to "no-show" costs in hotel and transfer reservations, creating an additional financial burden.
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TicketPax's Financially Advantageous Solutions for Scenario B
Patient-procured Flight Tickets
KVKK Compliant and Incentive-Friendly E-Ticket Process
E-ticket images are not requested from the patient; transactions are processed without the need for personal data sharing.
This enables healthcare facilities to benefit from incentives.
Overcoming Missing Information and Ancillary Service Obstacles in E-tickets
All processes adhere to a professional e-ticket structure fully compliant with airline standards; ancillary services are not visible on the e-ticket. This eliminates the risk of incentive rejection due to missing information or unlisted ancillary services.
Establishing a Binding Relationship Between Patient and Institution
Flight tickets are created directly through the healthcare institution; the system automatically defines this relationship. This mitigates the risk of patient misdirection and strengthens the institution's operational control over the patient journey.
Full Control Over Operational and Financial Processes
Institutions can instantly track cancellation, refund, and change operations.
Treatment plans are executed without interruption, and purchase invoices are automatically generated by TicketPax, simplifying the accounting process. No-show costs are eliminated.
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Challenges in the Incentive Process
In both scenarios, healthcare facilities face financial and operational challenges and risks that prevent them from effectively utilizing the ‘Patient Travel Support’ incentive. TicketPax eliminates these obstacles.
TicketPax Solution
"Through the alternative solution models developed by TicketPax, you can benefit from the incentive most effectively."
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Alternative Solution Models
Patients Purchase Flight Tickets Online via Your Website Using Their Own Credit Card
The flight ticket infrastructure integrated into healthcare facilities' websites allows patients to securely purchase tickets directly using their own credit cards. This structure relieves medical institutions of direct payment obligations, minimizing their financial and operational risks.
TicketPax, through its developed alternative models, facilitates patients' flight ticket purchases from your website using a Travel Deposit and Discount model, while offering solutions that boost the motivation of patient coordination teams:
Travel Deposit Model Financial risk is eliminated.
Discount Model Price discrepancies become insignificant.
Staff Authorization and Commission Model The process is under your control. Team motivation increases.
“Financial Security, Operational Ease, Strong Team – All with TicketPax.”
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Patient Travel Deposit Model
Preventing Financial Risks with the Patient Travel Deposit
The **Patient Travel Deposit Model** eliminates potential **financial risks** for healthcare facilities that only receive treatment deposits.
Under this model, **patients can securely purchase their airline tickets directly through the medical institution's website.**
This ensures that the process **remains under corporate control** and **financial risk is minimized.**
"With TicketPax, Patient Trust and Corporate Control Go Hand in Hand"
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Discount Model
Discount Solution Against High Airfare Costs
Airfare prices can vary across airlines and other travel platforms. However, informing the patient that the airfare cost will be reflected as a discount on their treatment invoice makes potential price discrepancies insignificant. This ensures patients can easily purchase air tickets directly through your medical institution's website.
(Discount on the invoice is Mandatory.)
“ TicketPax: Flight Costs Integrate into Treatment, Rendering Price Discrepancies Insignificant.”
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Personnel Incentive Model and Authorization Policy
Enhancing Efficiency with the Incentive Model and Authorization Module
Incentive Model
TicketPax provides a total performance incentive of 5 USD for every round-trip flight ticket purchased for a patient referred by the Patient Coordination team through the healthcare facility's website. This incentive is provided by AgencyPax company.
Authorization Module
All authorizations are managed through the TicketPax user management module.
This ensures team members can only view reservations belonging to their own patients and cannot access other data.
"Control with Authorization, Success with the Incentive Model."
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TicketPax’s Financial Return Advantage
Strategic Management of Incentives and Financial Returns from Ticket Costs
TicketPax system's most significant advantage is its financial return.
Instead of directly purchasing flight tickets, healthcare facilities can allocate these funds to time deposits in banks or similar financial instruments.
This way, additional financial returns can be generated from the amount held in the bank.
“With TicketPax, Turn Ticket Expenses into Financial Gain.”
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Financial Return Table
This enables healthcare facilities to clearly analyze the share of incentive amounts within their total budget. The analysis has been prepared based on the maximum annual incentive amount for 1 year. Within this scope, a total turnover of 46,226,486.67 TL has been considered as a reference value, and calculations have been performed based on a 6-month bank interest return of 45%.
To analyze the financial effects of the incentive on a scenario-based approach,
you can scan the QR code next to it or view your Financial Return Table from https://tesvik.agencypax.com.
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TicketPax Advantages for Healthcare Facilities
Seamlessly Integrate Patient Travel Services into Your Website by Partnering with AgencyPax
- Eliminates the upfront payment burden, protecting the healthcare facility's cash flow.
- Ensures full compliance with incentive processes, mitigating the risk of rejection for medical institutions.
- Facilitates patient payments directly via their credit cards, fostering financial commitment with the healthcare facility.
- Automates e-ticket processes, accelerating the incentive application process through efficient document submission.
- Offers a KVKK/GDPR compliant infrastructure, eliminating the need for direct personal data sharing.
- Integrates seamlessly with hotel and transfer systems, enabling centralized management of all patient travel operations.
- Reduces operational error risks for all stakeholders through real-time reporting and instant notification features.
- Enhances team performance and operational efficiency with a robust commission system.
- Provides API services for Patient Tracking (CRM) systems; healthcare facilities can integrate these services into their own software to customize reservation processes.
- Offers an API infrastructure for accounting systems; institutions gain the flexibility to independently integrate with their existing accounting software.
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TicketPax: Roles and Responsibilities
Patient
The Patient can purchase flight tickets using their own credit card through your institutional website. Additionally, they can initiate cancellation, refund, modification, and ancillary service requests themselves.
Healthcare Facility
The Healthcare Facility can view all flight ticket transactions for its patients, participate in the process, generate reports, and control the operational process by defining necessary authorizations for the Patient Coordination Team.
B2B Systems
Provides the necessary technical infrastructure for flight ticket procurement.
The Virtual POS service used in transactions is provided through B2B systems.
Patient Coordination Team
Manages flight ticket issuance, cancellations, refunds, modifications, and ancillary service requests on behalf of the patient, in accordance with authorizations
granted by the Healthcare Facility.
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TicketPax's Responsibilities
Platform Provider
Provides the flight ticket sales and management infrastructure integrated into healthcare facilities' corporate websites.
Financial and Technical Solution
Offers Virtual POS, security, reporting, and authorization infrastructures;
thereby creating a transparent, secure, and measurable structure for both the patient and the healthcare institution.
Request Support and Authorization Management
Manages flight ticket-related cancellation, refund, change, and ancillary service requests created by the Patient Coordination Team or the patient.
All transactions operate in line with authorizations provided by the Healthcare Facility.
Legal Compliance
Accelerates legal processes for institutions by providing all mandatory contracts and documents, such as KVKK (Personal Data Protection Law), Clarification Text, Express Consent Statement, and Terms of Use, for your website,
ensuring full compliance with regulations.
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AgencyPax How to Become a Partner
Bring Your Travel Agency Services to Your Website by Partnering with AgencyPax
Through TicketPax, you can quickly begin offering patient travel services for flight tickets with a swift and easy application process.
Your dedicated system will be ready for use by your healthcare facility and patients within 24 hours.
Throughout the partnership enrollment process, our expert support team is available to provide professional assistance at any time.
AgencyPax Usage & Pricing:
- Partnership & Setup Fee: Set at 2000 British Pounds (GBP) annually.
- Flight Ticket Service Fee: The service fee for one-way or round-trip flight tickets sold via the AgencyPax system is based on the recommended domestic and international service fees determined by TURSAB. This service fee is automatically collected from your customer's credit card for each ticket through our virtual POS infrastructure.
"There are no other charges beyond these amounts."
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AgencyPax System Onboarding
Integrate Your Travel Agency into Your Website by Joining AgencyPax
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Contact
Tel: +90 242 323 76 79 - +90 534 350 70 20
Email: info@agencypax.com
Web: www.agencypax.com
Address: No: 19, Apartment 1/2, Bülent Ecevit Boulevard, Fener District,Muratpaşa, Antalya, Türkiye
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AgencyPax Develops the First Health Tourism Software Compatible with the European Union Digital Wallet (EUDI Wallet) Infrastructure
The secure identity verification infrastructure aligned with the European Union’s Digital Identity initiative (EUDI Wallet) is being introduced to the health tourism sector in Türkiye by AgencyPax.
The developed system enables users to verify and share their identity and document information exclusively through their personal digital wallets, always under their explicit consent.
This framework ensures full compliance with GDPR and KVKK data protection principles, providing a secure flow of information between patients, healthcare institutions, and intermediary organizations.
The software is planned for completion in the second quarter of 2026 and will be launched in early 2027, setting a new standard for secure and compliant digital operations in the health tourism industry.
With its fully EU data protection–compliant infrastructure, AgencyPax is paving the way for a new era of secure and transparent digital verification in international patient mobility.
“Data privacy will become the new passport of health tourism.”
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"Patient-Centric Digital Travel Platform"
An innovative air ticketing solution within the AgencyPax ecosystem, designed for the medical tourism industry.
“A next-generation transfer management system for medical tourism — digitizing patient mobility within the AgencyPax ecosystem.”
“An integrated hotel reservation and management system for healthcare institutions within the AgencyPax ecosystem.”
www.agencypax.com - info@agencypax.com
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